Recently I bought product from GearBest.com. 37 Degree L18 Smart Bluetooth Wristband Fitness Watch – BLUE 1672.
After 25 days, I did not get product delivered yet. I wrote to support. They replied in 15 hours. This is what I got from them:
Thank you for placing your order with Gearbest. We wish to apologize for any inconvenience.
We have shipped your order out.
The delivery information
customers: [full name], shipping address: [full address]
Reference number: [number],shipping method: [method],
tracking site: http://www.sky56.cn/english/track/index shipping date: [datetime],estimated time: 10-25 business days,
The estimate date is for your reference, it can be affected by many factors such as customs,remote locations, peak shipping periods, Holidays and Festivals,inclement weather and operational issues impacting the shipping company.
For flat rate shipping, if you haven’t purchased the tracking option during the check out, there will be no tracking number. But please rest assured the package is on its way.
We ship thousands of parcels every day to your country that reach our customers successfully without tracking number.
To know more about delivery time please check here.http://www.gearbest.com/about/shipping-methods.html
If there are any additional problems or further queries, please feel free to contact us and we will do our very best to assist you.
Gearbest Customer Service
Then I opened this web site: http://www.sky56.cn/english/track/index and put my reference number.
I got following information:
[reference number] Shipment Details
Small package Center, receive–[datetime]
Small package Center, left–[datetime]
Exchange Bureau, have been exported to open–[datetime]
Exchange Bureau, have been exported directly–[datetime]
Transit Center，left hand navigation–[datetime]
[country], Arrived –[datetime]
[country], the transfer of customs– [datetime]
Very useful service. Now I know that my product arrived to customs.